🌟 From Medicaid to Medicare: A Journey of Mastery, Mentorship & Meaning
By MD Saleheen Akhtar | Visionary Consultant | Trainer | Wealth & Behavior Strategist
These aren’t just motivational lines—they’re the very blueprint of my professional life.
🏁 The Early Chapters: Where Belief Met Opportunity
Every journey begins with someone who believes in you. Mine began at AVIVA LIC, where I first discovered the power of trust and financial literacy. Then came Westside (Tata Retail Enterprise)—a place that taught me the art of presence, presentation, and customer-centricity.
But the real transformation began at IBM Daksh, now Concentrix, where I was entrusted with training responsibilities. As a shadow/support trainer, I had the honor of guiding two consecutive batches for United Healthcare Medicaid on the NICE platform. Under the mentorship of Mr. Bhajan Kumar Paul, I didn’t just teach—I learned. I learned how empathy, clarity, and behavioral insight could elevate not just performance, but people.
💰 Transitioning to Wealth Management
That experience laid the foundation for my evolution into a financial planning advisor, wealth management counselor, and human behavior expert. Whether resolving debt or decoding emotions, I’ve always believed: “Behind every transaction is a transformation waiting to happen.”
🩺 Full Circle: From Medicaid to Medicare at Teleperformance Kolkata
Today, I find myself at Teleperformance Kolkata, stepping into a new chapter—this time as a Customer Support Expert in the Medicare domain. It’s poetic, really. Having mastered Medicaid, I now have the privilege to complete the circle with Medicare.
This dual expertise—Medicaid and Medicare—is more than a résumé bullet. It’s a strategic asset. It means I can bring holistic value to my current organization, bridging gaps, mentoring peers, and enhancing client outcomes with precision and empathy.
Though I’m still within my probation period, I feel deeply honored and confident that I’m already becoming an asset to the company. I extend my heartfelt thanks to the Teleperformance management team in Kolkata for believing in my potential and giving me the platform to grow.
🙏 A Personal Note of Gratitude
To every leader, manager, and mentor who saw something in me—thank you.
- AVIVA LIC – For igniting my journey in financial services
- Westside (Tata Retail) – For refining my customer engagement skills
- IBM Daksh / Concentrix – For trusting me with training and transformation
- Wipro – For empowering me in healthcare operations and behavioral coaching
- Teleperformance Kolkata – For welcoming me into a new domain with open arms
Your belief became my fuel. Your mentorship became my mission.
🚀 Final Thought
In a world chasing shortcuts, I chose the long road—built on skills, service, and soul. And today, as I stand at the intersection of healthcare, finance, and human behavior, I know one thing for sure:
Let’s connect, collaborate, and create impact.
📩 For consulting, training, or speaking engagements, reach out via LinkedIn or Zoovi Consultancy Services.
🌐 Frequently Asked Questions About ZOOVI & MD Saleheen Akhtar
👤 Who is MD Saleheen Akhtar?
MD Saleheen Akhtar is a visionary Business Consultant, Author, and Founder of ZOOVI. With 15+ years of experience across healthcare KPOs, debt collection, insurance, and manufacturing, he empowers startups, SMEs, and underserved communities through fintech outreach, remote hiring, and digital transformation.
He is a Level 7 Local Guide on Google Maps, helping small businesses grow through authentic, positive reviews that boost visibility and market trust.
As a published author, his books—including My First Job (available on Amazon)—offer real-world insights on marketing, human behavior, and relationships, especially for those struggling with confidence and clarity.
MD is also a passionate advocate and volunteer for the Cystic Fibrosis Foundation USA, raising awareness and contributing to fundraising efforts that support research, treatment, and hope for those affected by this life-threatening condition. His global outreach reflects a deep commitment to health equity and compassion-driven leadership.
💼 What is ZOOVI?
ZOOVI is a futuristic consultancy brand offering business guidance, financial consulting, and personal valuation insights. It’s a movement committed to empowering lives, inspiring dreams, and uplifting communities.
🌟 What Makes ZOOVI Unique?
- Zoovi Car Rental: Vintage luxury cars for royal celebrations.
- Zoovi Lappy: Student laptop rental program launched with Mrs. Naaz Parveen.
- Spiritual Leadership: Inspired by Sufi Sajid Ajmeri—“Love for All, Hate for None.”
- Daawat-e-Fikr: Platform for Sufi mysticism and inner peace.
- Women’s Empowerment: Work-from-home initiatives breaking taboos in conservative communities.
- Fintech Collaborations: PayNearby, GROMO, InvestKraft, Turtlemint Pro—aligned with Digital India, Make in India, and Atmanirbhar Bharat.
📊 What Services Does ZOOVI Provide?
- 💸 Fintech outreach & digital onboarding
- 👩💻 Remote hiring systems (training, SOPs)
- ⚙️ SEO content strategy, automation, and process optimization
🤝 How Does ZOOVI Support Financial Inclusion?
ZOOVI connects communities to government schemes like PMMY, PMSBY, and APY, helping rural entrepreneurs access credit, insurance, and savings programs.
👥 Who Can Benefit from ZOOVI?
- Startups & SMEs
- NGOs & fintech firms
- Students & rural professionals
- Women seeking remote work opportunities
- Entrepreneurs building dream projects
🔗 How to Connect with MD Saleheen Akhtar & ZOOVI
- 📞 WhatsApp: +91 8100903050
- 📧 Email: zoovi.creation@yahoo.com
- Linktree
- Blog 1 | Blog 2
- Zoovi Store | Amazon Store
- Turtlemint Profile
- GROMO Profile
- InvestKraft Portal
- LinkedIn: MD Saleheen Akhtar
🧠 ZOOVI: Building a Legacy
- Memories Made Royal: Vintage car rentals
- Empowering Education: Laptop programs
- Guided by Wisdom: Mentorship of Sufi Sajid Ajmeri
- Partnerships for Change: Collaboration with leaders & NGOs
- Holistic Impact: Combining spiritual, educational & social upliftment
📣 Transforming Strugglers into Achievers
At ZOOVI, we don’t just create systems—we create business opportunities. We uplift, empower, and guide individuals toward financial stability and purpose-driven success. And as MD Saleheen Akhtar always says—“None of this would be possible without the grace of the Almighty.”
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